Frequently Asked Questions

Q: How can I track my order with DoorSafe?

A: Once your order is processed and dispatched, you will receive a tracking number via email or SMS. Use this tracking number on our website's "Order Tracking" page to monitor the real-time status and location of your shipment.

Q: What is the estimated delivery time for DoorSafe products?

A: Delivery times vary based on your location and the specific product. We provide estimated delivery times during the checkout process. Please refer to our Shipping and Delivery page for more detailed information on delivery estimates.

Q: Can I change my delivery address after placing an order?

A: To ensure the security of your order, we are unable to change the delivery address once the order is confirmed. Please double-check your delivery details before finalizing your purchase. If you encounter issues, contact our customer service for assistance.

Q: What should I do if I receive a damaged or incorrect item?

A: We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact our customer service team immediately. We will guide you through the process of returning the item and arranging for a replacement

Q: Are there additional fees for expedited shipping?

A: Yes, expedited shipping may incur additional charges. During the checkout process, you will be provided with options for standard and expedited shipping, along with associated costs. Choose the shipping method that best suits your needs and budget.