Shipping policy

Welcome to DoorSafe! This Shipping Policy outlines the terms and conditions regarding the shipment of our products. By making a purchase from our website, you agree to the following shipping terms:

1. Order Processing:

  • Orders are typically processed within 2 business days (excluding weekends and holidays) after payment confirmation.

2. Shipping Methods:

  • We offer several shipping methods, including standard and expedited options. The available shipping methods will be displayed during the checkout process.

3. Shipping Destinations:

  • We currently ship to UAE, SULTANATE OF OMAN, QATAR, KINGDOM OF SAUDI ARABIA, KUWAIT, BAHRAIN, AFRICA. If your location is not included in our shipping destinations, please contact us for further assistance.

4. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. The exact shipping cost will be displayed during the checkout process.

5. Estimated Delivery Times:

  • Estimated delivery times vary depending on your location and the selected shipping method. Please note that these are estimates, and actual delivery times may vary.

6. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

7. Customs and Duties:

  • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer.

8. Shipping Delays:

  • DoorSafe is not liable for shipping delays caused by factors beyond our control, such as weather conditions, customs processes, or carrier delays.

9. Lost or Stolen Packages:

  • DoorSafe is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your delivery address is secure.

10. Address Accuracy:

  • Customers are responsible for providing accurate and complete shipping addresses. DoorSafe is not responsible for orders shipped to incorrectly provided addresses.

11. Contact Information:

  • If you have any questions or concerns about your order's shipping, please contact our customer service at +971 6 741 3714.

12. Changes to Shipping Policy:

  • DoorSafe reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing DoorSafe!